Refund policy

Refund Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at trevor@dynamicbooks.co.za. If your return is accepted, we'll send you further instructions. Items sent back without first requesting a return will not be accepted.

Return Shipping Costs

• If we sent you an incorrect item, Dynamic Books will cover the cost of the return and resend at no charge to you.
• If you ordered an incorrect item, return shipping costs are your responsibility.

Pargo Collection Points If your parcel is not collected from your selected Pargo collection point and is returned to us, you will be responsible for the cost of resending the order.

Non-Returnable Items The following items cannot be returned:

• Study Guides and Handbooks
• Electronic goods (e.g. USB Flash Drives)
• Sale items
• Gift cards

Damages and Issues Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect so we can resolve the issue.

Exchanges To exchange an item, request a return first. Once accepted, place a new order for the correct item.

Refunds Once your return is received and inspected, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method or via bank transfer.